FAQ

1. DO YOU SHIP INTERNATIONALLY?

  • Yes, we ship to most countries around the world. For international shipping, the items will be shipped via PosLaju. Please know that once the package leaves the country, we cannot provide any further information regarding the delivery other than the tracking number the courier company provides.
  • Please check the shipping exception areas and shipping cost before placing an order.
  • Import duties, taxes and charges of each country are not included in the final cost. Please check with the respective customs office and regulations to determine the additional costs prior to purchasing.
  • For additional questions regarding shipping internationally, please reach out to the MyFirstDino.com Customer Care Team at support@myfirstdino.com.


2. IS THERE ANY WARRANTY FOR THE PRODUCT I PURCHASED?

  • The warranty only provided for certain products (eg. MuuHoo), which will be shown in it's product description in the product page.


3. WHERE ARE YOU SHIPPING FROM?

  • Kuala Lumpur, Malaysia.


4. WHAT IS THE DELIVERY FEE IN MALAYSIA?

  • At MyFirstDino.com, we keep our delivery fee to a minimum to bring the best value to you as our customer. If you spend above a certain amount, you will be entitled for free delivery. This is only applicable after discounts and vouchers have been applied.
    1. Delivery to Peninsular Malaysia: Entire shopping cart costs cover RM50 merits free shipping. If your order is below the minimum spend, a RM6.00 delivery fee applies. Certain large size item may carry additional costs for delivery.
    2. Delivery to East Malaysia: Postage applies for all East Malaysia postcodes.


5. I JUST PLACED AN ORDER, HOW LONG DOES IT TAKE TO DELIVER?

  • MyFirstDino.com aims to deliver your purchased items in the fastest time possible. Orders will be processed within 3 - 5 working days. It might take another 3 – 5 working days for delivery within Peninsular Malaysia, 3 – 4 weeks for delivery to East Malaysia.
  • There may be slight changes in the delivery time promise during peak periods.


6. WHAT COURIER SERVICE / SHIPPING CARRIER FOR YOU USE?

  • GDex, Poslaju, and more.


7. WILL THERE BE ANY ADDITIONAL POSTAGE FOR PRE-ORDER ITEMS?

  • If you order items which contain available stock and pre-order items with different delivery times, MyFirstDino.com Customer Care Team will group your orders and send them in a single deliver.
  • If you preferred to have your available stock items received first, kindly contact the team at support@myfirstdino.com. An additional postage fee may be imposed for the delivery of your pre-order items.


8. HOW DO I PLACE AN ORDER?

  • First time shopping with MyFirstDino.com? Welcome onboard. First, you will need to register an account with us to become our member by clicking here.
  • Once you are done with the registration, all was left is to browse and find the product you are interested to purchase.
  • Once you found the product you are interested in, click on “Add To Cart”. Be sure to select the right colour and sizing if you are choosing an apparel for your baby.
  • To review the items in your cart, simply click on the “Shopping Cart” icon at the top right navigation tab of your screen.
  • You can either continue shopping, or if you are settled on purchasing your item(s), click on the “Shopping Cart” icon at the top navigation tab of your screen and select “Check out”.
  • If you decided to proceed to payment at the Checkout, you will be prompted to indicate your delivery address and your preferred payment method.
  • If you are happy to proceed, double check on the items, key in promo code (if any) and click “Complete Order” to complete your purchase. Order confirmation emails and order-related communication will be sent to the email address you signed up with.
  • You’re done. It’s that simple.


9. IS THERE A LIMIT TO HOW MANY ITEMS I CAN PUT IN MY CART?

  • There is no limit to the amount of items you can add to the cart.


10 .WHAT ARE THE PAYMENT OPTIONS?

  • Purchase your orders using any of the following payment methods (select only one):-
    1. Visa / Mastercard Debit Cards
    2. Visa / Mastercard Credit Cards
    3. American Express
    4. Online Banking
    5. ATM / Bank Transfer. Please send your payment slip to support@myfirstdino.com.


11. WHAT ARE WISHLIST / ITEM RESERVATION?

  • Your saved shopping cart items will be kept as long as the product is available. Do note that these items are not placed on hold and someone else may have purchased the item even if it’s already saved in your shopping cart. If it happens, you will be alerted at the “Shopping Cart” page that the product is out of stock.


12. HOW DO I CANCEL MY ORDER?

  • Cancellation of orders can only be made within 3 hours from the time of ordering by writing to the Customer Service Team at support@myfirstdino.com. Request of cancellation exceeding 3 hours may be rejected. Cancellation charges are 3% from the total order cost.


13. MY PRODUCT ARRIVES DAMAGED, DEFECT, ISN’T WHAT I ORDERED OR IT’S MISSING, WHAT SHOULD I DO?

  • If you have received product that you did not order or a damaged / defective product, please do not remove the original packaging. We would recommend you to contact our Customer Service team to discuss the return of the product and its necessary details.
  • FirstDino is always at our best efforts to ensure the orders are correctly fulfilled. If a product that was ordered and invoiced is not included in the delivery, FirstDino shall replace the missing product.


14. CAN I RETURN A PRODUCT, EXCHANGE A DIFFERENT PRODUCT, OR REQUEST FOR REFUND?

  • At FirstDino, your satisfaction is our first priority. Each product is carefully developed, selected, and tested to guarantee quality and safety. If you are not completely satisfied with your purchase, you may return the product(s) to us.
  • To be eligible for exchange, return or refund, your Product(s) must fulfil these conditions:
    1. Product(s) must be in sealed/unused condition.
    2. Product(s) must be purchased online from www.myfirstdino.com.
    3. Return, exchange and refund is only valid within seven (7) days of receiving the Product(s).
    4. You can request an exchange with any of the Product(s) only with the same value, available at www.myfirstdino.com.
  • Items that marked as promotional items (such as free gifts with purchase, buy one free one items), and free samples cannot be exchanged / returned.


15. HOW DO I RETURN MY ORDER?

  • To return, simply follow the instructions below:
    1. Full Name (as per NRIC)
    2. New IC Number
    3. Contact Number
    4. Email Address (as used to register an account with FirstDino)
    5. Order Number of the Purchase Order
    6. Product(s) to Return
    7. Reason(s) to Return
    8. Photos of the Product (s) you wish to return
    9. Bank Account Details (For Refund Only)
      • Bank Name
      • Account Number
      • Account Name

  • We will not entertain nor in any way responsible for any disputes arising from incomplete and inaccurate details of the above.
  • You must return the Product(s) to us within seven (7) days of receiving it to the address below:

Posh Element Sdn Bhd
D-57-1, Jalan C180/1, Dataran C180,
43200, Cheras, Selangor.

  • IMPORTANT NOTES:
    • For change of mind and undamaged Product(s), you will be responsible for any costs incurred in couriering / returning the product(s).
    • For exchanging damaged product(s), FirstDino will be responsible for the postage incurred for returns and re-delivery.
    • The product(s) are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items securely to prevent any loss or damage to the product, its box or its original packaging.


16. WHAT HAPPENS AFTER MY PRODUCT(s) REACHES THE WAREHOUSE?

  • Returned product(s) will be first inspected by Quality Assurance Department.
    1. If the returned product(s) meets the conditions as stated above, a replacement of the product or refund will be processed.
    2. If there is any damage to the product(s) as a result of a manufacturing defect or deviation from factory specification, we undertake to replace or fully refund the cost of any defective product(s).
    3. If the defect in the product was caused by reasons other than materials quality or assembly process, the original product(s) will be returned to you.
  • Do note that the return of a product does not automatically warrant for a replacement or refund.

 

17. HOW LONG WILL IT TAKE TO GET MY REPLACEMENT AND REFUND?

  • Once the returned product(s) has been inspected and verified to be in their correct order and original conditions, we will:
    1. For Replacement of Product(s), it will be within seven (7) working days.
    2. For Refund, it will take ten (10) working days. Do note that refund is allowed only to a bank account. If a customer entered the bank account details incorrectly, FirstDino is not liable for any loss.
  • For further information or if you do not receive your refund within 15 business days, please feel free to call our customer service team at +6014 332 4788 or contact our Customer Service team at support@myfirstdino.com.

 

18. WILL YOU REFUND MY DELIVERY CHARGES?

  • If the item that you returned has been certified damaged product(s) resulted from a manufacturing defect or isn’t what you ordered upon receiving, the postage incurred for returns and re-delivery will be borne by FirstDino.
  • However, the delivery charge will not be covered if the return is due to change of mind, unsuitable, or no reason.